Frequently asked questions

Here is a list of commonly asked questions. If you need more info, don't hesitate to ask us directly.

Overview

What is PacerDash?
PacerDash is the missing dashboard for PACER. It's a web application that lets you track, download, and access federal court dockets and filings.
Is PacerDash free?
PacerDash requires a subscription. We offer sensible flat-rate plans for all sizes, whether you need to track a single docket or hundreds. Explore our plans and pricing. We also have some free resources for visitors, like our free case database.
What is PACER?
PACER is a decentralized system maintained by the U.S. federal court system for electronically accessing and retrieving court dockets and filings. It stands for Public Access to Court Electronic Records. It is tedious to use and has limited functionality. Navigating it requires accessing 190+ different court websites.
How does PacerDash work?
Our app imports data from 190+ court servers so you can access all your cases in a single, streamlined dashboard. This is done behind the scenes without you ever having to leave our application.
Do I need to download or install anything?
No. PacerDash is a web application. Subscribers can log into their PacerDash dashboard from any computer or device.
Do I need a separate PACER account?
No. Once you subscribe to PacerDash, we handle all the technical details of docket monitoring and filing retrieval. You can view dockets, purchase PDFS, and set up alerts without having to access PACER directly.
Who is it for?
PacerDash is for anyone who wants to access federal court dockets. Our clients include lawyers, law firms, law librarians, individual investors, day traders, hedge funds, restructuring professionals, special situations investors, distressed debt investors, academics, journalists, media organizations, and advocacy organizations.
Which courts are covered?
We connect to every federal district and bankruptcy court. We do not currently cover federal appellate courts, PTAB, or state courts. View the list of covered courts here.

Pricing & Plans

What are case limits?
The case limit is the maximum number of cases you can simultaneously access and track. You can add and remove cases from your dashboard as needed. Customized plans are available for firms needing to track larger numbers of dockets.
What's included in docket access?
Your subscription covers the full docket sheet with automated monitoring. We'll keep the docket data synced with the latest version so you never need to manually check PACER for updates. Retrieving individual filings require document credits.
What is your 14-day guarantee?
We're proud to stand behind our application. If you're not satisfied, contact us within the first 14 days and we'll send you a full refund.
Can I have a free trial?
Unfortunately, due to the nature of PACER data fees, we generally cannot offer free trials. We recommend trying out our Starter Plan if you want to test it out. We can provided limited trials to select firms or institutions looking to track a large number of dockets. Contact sales@pacerdash.com for more information.
How do get started?
Sign up is fast, easy, and instant. Select a plan and follow the steps to get started. A valid U.S. credit card is required. All payment transactions are securely handled by Stripe.

Documents and Filings

Why aren't documents included in my plan?
Unfortunately, the U.S. federal court system charges a per-page fee to download court filings. We, like everyone else, must pay these fees whenever we pull data from PACER. (We also pay fees to track dockets, but that cost is baked into our subscription pricing).
What are document credits?
Document credits are used to import PDF documents and filings. Most documents cost 1 credit per page, capped at 30 credits per document. Some documents, like transcripts, are uncapped. This way, you pay only for the documents you download.
How do I get document credits?
Document credits are added to your account based on your plan level and billing interval. For example, if you have a Pro Plan and pay monthly, you'll be credited with 90 document credits every month on your billing date. Prepaid annual subscribers receive the entire year's worth of document credits upfront.
Can I purchase additional document credits?
Yes. If you need more credits, you can purchase them within the application. We charge $0.12/page. For comparison, PACER charges $0.10/page. Even though our document credit fees are slightly higher, most of our subscribers end up saving on PACER document fees, because they are no longer double paying to redownload the same documents over and over again. (Our systems also track dockets much more cheaply than if you were to do manually check PACER.)
Do document credits expire?
No. Document credits never expire so long as your subscription remains paid and in good standing.

Docket Access and Tracking

How does docket tracking work?
We automatically monitor every docket in your plan and send you an email whenever new activity is detected. Our custom-built software is hosted on an enterprise-grade, scalable infrastruture in the cloud. We run hundreds of background processes every hour, and process data about thousands of new filings every day. To date, we've handled over 50 million docket activity items.
What's the difference between alerts and digests?
Subscribers can opt into new activity alerts and daily/weekly email digests. New activity alerts are sent out whenever our system detects any new docket activity. This is the best setting for most cases. Digest emails collect all the activity from the preceding time frame into a single email. Daily digests are sent in the mornings and weekly digests are sent on Mondays. Our subscribers find that digests are useful for exceptionally active cases to cut down on email clutter.
What is low latency tracking?
We define latency as the lag between when an item hits the docket and when our system detects it. Depending on the court, jurisdiction, and type of filing, normal latency can vary between minutes to up to an hour. Average latency is around 30 minutes. For clients who require faster alerting, we have developed an intelligent polling algorithm that signficantly lowers maximum acceptable latency. This service is provided to our Firm Plan subscribers. Note that our low latency tracking is a best effort service and not a guarantee of timeliness. Latency can be affected by a number of factors beyond our control, including but not limited to court outages, filing errors by attorneys and court clerks, and other system failures. Low latency services are subject to additional disclaimers set forth in our Terms of Service.
What is white glove setup?
We can streamline the entire setup process. Just email or call us with a list of cases. We'll handle importing every case to your dashboard with your custom notification preferences.

Support

How do I get in touch?
We're here and happy to help! Send us an email at support@pacerdash.com or use our contact form.